Privacy Policy - Elite Edge SA

Effective Date: 25th October 2024

Elite Edge SA (referred to as "we," "our," or "us") is committed to protecting the privacy of our clients, staff, and all individuals interacting with us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state legislation in South Australia.

1. What Information Do We Collect?

We may collect the following types of personal information:

1.1 Personal Information:

  • Name

  • Contact details (address, email, phone number)

  • Date of birth

  • Identification documents (e.g., driver's license, passport)

  • Financial information (e.g., bank account details, credit history)

  • Employment information

  • Property ownership details

1.2 Sensitive Information:

  • Health information (only if relevant and consented to)

  • Criminal records (where required for tenancy screening)

2. How Do We Collect Information?

We collect personal information directly from individuals when:

  • You engage our real estate services (e.g., selling, buying, or renting property)

  • You fill out forms (online or offline)

  • You interact with us via phone, email, or in person

  • You use our website or digital platforms

We may also collect information from third parties, such as:

  • Credit reporting agencies

  • Property owners

  • Tenancy databases

  • Publicly available records

3. Why Do We Collect Personal Information?

We collect and use personal information for purposes including but not limited to:

  • Facilitating property transactions (sales, rentals, leases)

  • Conducting tenant screenings

  • Managing client relationships

  • Meeting legal and regulatory requirements

  • Marketing our services (with your consent)

  • Handling complaints and disputes

4. How Do We Protect Your Information?

We implement robust security measures to safeguard personal information, including:

  • Secure electronic storage with encryption

  • Restricted access to sensitive information

  • Regular security audits and updates

  • Secure disposal of records no longer required

5. When Do We Disclose Personal Information?

We may disclose your personal information to third parties, such as:

  • Property owners and landlords

  • Tenancy database operators

  • Credit reporting agencies

  • Legal and financial advisors

  • Government bodies (e.g., for compliance with legal obligations)

We will only disclose your personal information where:

  • It is necessary to provide our services

  • You have consented

  • Required by law

6. Direct Marketing

We may use your contact details to send you information about our services, promotions, and updates. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our emails.

7. Accessing and Correcting Your Information

You have the right to access and request corrections to your personal information. To make such a request, contact us at:

Elite Edge SA
Email: Support@Eliteedgesa.com.au
We will respond within a reasonable timeframe as required under the APPs.

8. Cookies and Website Use

Our website uses cookies to enhance your browsing experience. Cookies collect non-identifiable information, such as:

  • Browser type

  • IP address

  • Pages visited

You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies.

10. Data Breaches

In the event of a data breach that may cause harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon publication.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

Elite Edge SA
Email: Support@Eliteedgesa.com.au
We will handle complaints in accordance with the APPs and aim to resolve them promptly.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.